Head of Guidance and Education Operations
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- Employer:
- Money and Pensions Service
- Location:
- 4 days per month in Bedford
- Salary:
- Competitive
- Closing date:
- 17:00 on Monday 14 September 2026
- Job Ref:
- GSe135510
Description
Where leadership meets lasting national impact
The Money and Pensions Service (MaPS) exists to deliver a clear and compelling vision: better financial futures for everyone in need. As an arm’s-length body sponsored by the Department for Work and Pensions, MaPS plays a central role in the UK’s financial wellbeing agenda, bringing together policy, delivery and innovation to ensure that people can access trusted guidance and make confident financial decisions throughout their lives. Through its work across pensions guidance, debt advice and money guidance, MaPS is shaping a more inclusive and resilient financial future for millions.
Shape the future of financial wellbeing across the UK
Guidance & Education Systems (GES) is a new and growing directorate with an ambitious mission: to strengthen the quality, reach and effectiveness of money guidance and financial education delivered through organisations, partners and practitioners across the UK. We work to support better financial outcomes for people at every life stage, including children and young people.
Why this role matters
As Head of Guidance & Education Operations, you'll lead the delivery and improvement of key services, ensuring they remain effective, scalable and customer-focused. You'll oversee operating models across learning, support and engagement services, enabling sustainable growth and impact.
The role will play a key part in delivering a new Managed Learning Service, helping transform digital learning and customer support while driving high standards of quality, performance and continuous improvement.
This is more than an operational leadership role. It's an opportunity to shape how a nationally important service develops and scales, delivering meaningful improvements in financial capability and wellbeing across the UK.
About you
We're looking for an experienced operational leader with a track record of delivering and improving complex services at scale across the UK. You'll have experience leading operations, driving performance and continuous improvement in customer-focused environments.
You'll turn strategic goals into effective delivery plans, manage suppliers and contracts, implement new services and technologies, and use data and feedback to improve outcomes.
A collaborative leader, you'll build strong stakeholder relationships, develop high-performing teams, lead through change, and foster a culture of accountability, inclusion and improvement.
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How to apply
Join us
If you're excited by the opportunity to help build and scale services that strengthen the UK's money guidance and financial education ecosystem, and to play a leading role in improving financial wellbeing for millions of people, we'd love to hear from you.
- Please submit your CV along with a Supporting Statement addressing the person specification criteria, evidencing how you meet the criteria.
- Detail any employment or education gaps.
- Be ready to provide the names, positions, organisations and contact details for two referees; one should be your current or most recent employer. Referees will be contacted for those proceeding to final stages. We will always gain your permission before we contact referees.
- Let us know any difficulty you may have with the indicative timetable.
- Check that your contact details are correct before you submit.
Once you have submitted your application, you will receive an automated email confirmation. If you do not receive, please email contactus@gatenbysanderson.com
For an informal and confidential conversation, please contact the appointed search partners at GatenbySanderson:
Russell Brandon, Researcher | E: Russell.Brandon@gatenbysanderson.com
Olivia Robinson, Consultant | E: Olivia.Robinson@gatenbysanderson.com
Michael Dobson, Partner & Practice Lead | E: Michael.Dobson@gatenbysanderson.com
We encourage applications from candidates of all backgrounds and are committed to building a diverse and inclusive organisation.